Shipping and delivery policy

Last updated August 9th, 2024

This Shipping and delivery policy is part of our Termes of Service ("Terms") and should be read alongside our main Terms: https://www.bogdragoncrafts.xyz/en/policies/terms-of-service

What are my shipping and delivery options?

Free shipping

We offer free tracked delivery shipping on orders in France for small packages (<250g)

Shipping fees

We also offer shipping at the following rates

	France tracked package 2 to 5 business days	International tracked package 5 to 30 business days
0.1-0.25kg	0€	8€
0.26-0.5kg	3€	15€
0.5-1kg	5€	19€

 

If you select a shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK customers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after we accept your order. For more information please refer to our Terms.

Do you deliver internationally?

We offer worldwide shipping. Free Tracked delivery is not valid on international orders.

For information about customs process: email bogdragoncrafts[at@gmail.com

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

Are there other shipping restrictions?

Orders only ship on business days, which are Monday-Friday

Not all shipping methods are available for certain items

Shipments to APO/FPO addresses require additional processing time after delivery to the military post office

Digital orders are available to download and are NOT shipped

What happens if my order is delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: this does not affect your statutory rights. For more information please refer to our Terms.

Questions about returns?

If you have question about returns, please review and Refund and Return policy https://www.bogdragoncrafts.xyz/en/policies/refund-policy

How can you contact us about this policy?

If you have any further questions or comments, you may contact us by bogdragoncrafts[at]gmail.com